Return and exchange
We offer a full 30 day (from date of purchase) return and exchange policy. Please email our customer service department at support@hocotech.co.uk. Please specify your Product and place it was purchased from.
Returns and exchanges are only valid on product that remains in new showroom condition and purchased from authorized retail chain in the United Kingdom. Upon inspection, if the return item is deemed as having been worn or scratched from trial use, a refund may not be approved.
All original packaging and accessories need to be returned along with the item(s) being returned (unless previously approved by customer service), or a 50% restock fee deduction from the refund may also be accessed.
Returns and exchanges are only valid on product that remains in new showroom condition and purchased from authorized retail chain in the United Kingdom. Upon inspection, if the return item is deemed as having been worn or scratched from trial use, a refund may not be approved.
All original packaging and accessories need to be returned along with the item(s) being returned (unless previously approved by customer service), or a 50% restock fee deduction from the refund may also be accessed.
Warranty
What is covered?
Hoco warrants that its products will be free from defects in workmanship and materials under normal use for one (1) year from the date of original purchase.
What is not covered?
Misuse, lack of care, mishandling, accident, abuse or other abnormal use, or force majeure, such as floods and earthquakes. Use of the Product other than for its intended purpose. Damage caused by improper or unauthorized repair or maintenance. Product that has been modified or altered. Any product that is not manufactured by Hoco or a fake brand copy.
How to make a warranty claim?
To report a warranty defect, please email our customer service department at support@hocotech.co.uk. Our customer service department is open 9:30 am to 6:00 pm Monday till Friday to answer any inquiries.
